Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

Blog Summary

If you're still managing your customer support operation with spreadsheets, shared drives, and disconnected tools, you're likely wasting time, frustrating employees, and putting compliance at risk. Here’s why it’s time for a change:

• Inefficiency drains productivity – Managing multiple tools slows down operations and leads to data inconsistencies.

• Compliance risks increase – Fragmented systems make it harder to track certifications, secure data, and meet industry regulations.

• Employee & customer experience suffers – Frustrated employees lead to poor service, longer wait times, and unhappy customers.

From Sunday, April 23 to Wednesday, April 26, Frost & Sullivan will be hosting their 2023 Customer Contact East event. One of the major focal points of the event will be the recruitment, engagement,...

• Taking a proactive approach to solving customer issues
• Eagerly engaging in learning programs and sharpening their skills
• Identifying ways to improve efficiency, often through process changes
• Mentoring new colleagues without being asked to improve performance across the team
• Working overtime when necessary
• Providing positive feedback and suggestions to help improve the work environment

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