.jpg?width=1170&height=669&name=freepik_edit_Candid-image-photography-natural-textures-highly-r%20(2).jpg)
If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.
These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.
Let's look at the impact on your business and what you can do about it.
Read the Article
Discretionary effort is the often untapped potential within your team, the extra mile they can choose to walk – or not – that often means the difference between good and great in the customer’s experience, your performance metrics and profitability. Let's explore what powers this invaluable asset and how you, as a contact center leader, can cultivate an environment that encourages it.
Learn More
If there’s one thing we hear about from all our current and prospective clients, it’s the ongoing challenge in finding, getting and keeping the best possible workforce.
The main reason employee engagement demands your attention: In companies with engaged teams outperform their counterparts who do not have good levels of engagement.
Go to the Blog
English
Español