Companies in a wide variety of industries rely on C2Perform's knowledge base platform to help their teams deliver on service commitments and customer satisfaction by making it easy to access information when and where they need it. Our AI-enhanced search makes content readily accessible and relevant, which means users spend less time looking for information and more time helping customers.
Research from McKinsey found the average interaction worker spends nearly 20 percent of a typical week looking for internal information or tracking down colleagues who can help with specific tasks.
With C2Perform, knowledge management moves from document repository to competitive advantage. Because our knowledge base is integrated with the rest of our performance management and employee engagement platform, your team will spend less time looking for information. They’ll feel more confident, and your customers will have a better experience (and that’s what it’s all about, right?).
Our knowledge base was created by practitioners and is built on a strong understanding of what teams need to be successful, with an emphasis on being flexible to meet each company’s specific requirements.
Use the Assigned Reading function to distribute articles to any combination of team members – individuals, groups, locations, specific teams, or lines of business – and easily see when content has been accessed.
Integration with our QA module lets you create workflows to automatically assign a knowledge article for refresher learning based on evaluation scores or performance in training, which helps the team become more proficient and confident.
Improve employee onboarding (and engagement) by providing new employees with a robust resource that helps them get up to speed faster and increase productivity.
Add any rich media file type (images, videos, audio clips, PDFs) and use time savers like snippets and templates to deliver engaging and effective content from day one. Better content = better utilization.
Analytics at the document and usage levels create a valuable feedback loop, which means you can uncover opportunities to improve your training, coaching, and quality assurance processes.
Auto-Assign Knowledgeable Pages
Automatically assign knowledgebase pages for self-study based on Quality Assurance results and performance changes within Key Performance Indicators - quickly address training needs with self-study and track completion.
Create Any Type of Content
In addition to creating any type of content you want (including rich media), you can empower team members with the ability to create and maintain your knowledgebase.
Intuitive User Friendly Interface
No special skills or training are required, and our intuitive editor makes it easy to organize and structure content into any type of hierarchy with full version control.
Closed-loop Error Reporting System
A closed-loop error reporting system and user page rating feature ensure your team is engaged with your knowledge management process and that your information is always up-to-date.
Usage Analytics
Usage analytics give you insights into user information searches and identify gaps in content and fix them.
Knowledgebase Analytics
Knowledgebase analytics at the document, page and user levels provide valuable information about utilization and help you uncover opportunities which can be integrated into our Quality Assurance, Training and Coaching modules.
No more spreadsheets. No need to manage employees across multiple platforms (and pay for them). Not to mention trying to pull data from all those platforms to give you a view of what’s going on. You’ve got everything you need to improve performance and engage your teams in C2Perform.
Core Features. Start with one or more fundamental pieces and see immediate efficiency and improvement.
Enhancements. Supercharge the power of C2Perform by adding modules that engage your team and give you interactive insights that you can turn into action.
No pushy sales techniques. We promise.
Be Better Everyday. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools.
Connect with your team. Connect with your team. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees.
Efficiency and Value. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.)
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