Innovation Insight: Coaching Tech to Boost Customer Service Performance from Gartner®

Find the right mix between tech and human touch

We see over and over again how handling the intricacies of real-time coaching and quality management can be a challenge.  This Gartner research outlines how to effectively utilize coaching technology solutions without overwhelming your team.  

We're offering this report as part of our mission of sharing strategies and practical insights designed to help you with your day-to-day operational challenges to optimize team performance and improve customer satisfaction.