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Frequently Asked Questions

Can We Switch Between Plans if Our Needs Change?

Absolutely!  Your business is always evolving and so are your needs.  Switching between plans is as easy as a quick call with our support team.

How Does the Annual Plan Work?

Annual plan fees are billed for 12 months in advance, and all future annual subscription fees will be automatically billed on your subscription anniversary date each year.

What If I Need to Add More Users to My Annual Plan?

Simple. Just drop us a note at Billing@C2Perform.com. We'll add the users, prorate the annual subscription for the add-ons and add the amount to your subscription renewal invoice.

What About Those Nasty Hidden Fees?

Hidden fees?  Not our style.  We lay out all costs up front.  Depending on the product tier you select, you may be able to add certain features for an additional charge.  

What If I Need to Cancel?

Okay, we get a little teary-eyed just thinking about it.  No worries, though... you just need to notify us via email to Billing@C2Perform.com and we'll take care of it. Any unused portion of an annual agreement will be refunded effective at the end of the cancellation month.

What Type of Support is Included?

We're here for you, plain and simple. Real people offering real solutions. Whether it's through our resource library or our hands-on customer support team, you're backed by our commitment to your success.

Every new client has dedicated support during the implementation phase and during significant feature add-ons.  Beyond that, we are available via phone, email and our automated ticketing system.

Do You Offer Volume Discounts?
Scaling up?  We've got you covered.  We offer volume discounts that help you grow without breaking the bank.

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