C2PIndex | C2Perform

Join other contact center and customer support professionals already benefiting from the C2Perform Index. In less time than it takes to have a cup of coffee, you can get the latest in trends and analysis to help you improve performance and build stronger teams.

Concise Analysis: Bite-sized insights into key trends from our review of 20+ milion transactions each quarter.
Practical Commentary: We've been practitioners like you and want to provide ideas to help you in your day-to-day.
Competitive Edge: Gain access to exclusive data that keeps you ahead in the industry.

EX and CX Success Doesn’t Happen Without Operational Champions

Rock solid operations are the key to delivering on your company's employee experience and CX promises, and that's where we shine. C2Perform provides a full suite of tools to boost performance and engage your team, helping you strengthen your contact center and customer support operations. With our tailored solutions, turbocharge your team's efficiency, crush those operational goals, and bring your EX and CX vision to life. No fluff, just real results. Let's make excellence your routine.

A provider of streaming and broadband services consolidated multiple knowledge management systems into C2Perform, ensuring content reaches the right employees.

Entertainment Company

An industrial staffing company struggled with manual quality processes. They've transformed chaos into consistency with C2Perform.

Staffing & Recruitment

An international BPO provider deployed our connected coaching and cut prep time by 35%, shifting focus back to what matters most - actually coaching

Global BPO

Insightful analysis on contact center and customer support trends

Essential trends to improve performance and employee engagement

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EX and CX Success Doesn’t Happen Without Operational Champions

Your team is laser-focused on helping your customers. Who’s helping your team?