An employee performance dashboard can be incredibly useful for getting an “at-a-glance” view of how your team is doing when it comes to meeting their performance goals (or, if you want, their process goals).

Does your data show that employees are missing their targets? Consider if this is due to them underperforming or poor performance management within the organization. Effective performance management helps to keep business operations running smoothly while ensuring that everyone is meeting their...

Assessing employee strengths and weaknesses, then doing your best to shore up and reward strengths while minimizing weaknesses, is a crucial part of maximizing performance across your team. Employee performance reviews can be a golden opportunity to do this, but many leaders may struggle to make...

An effective contact center relies on the hard work and dedication of its team members. In order to help call center employees succeed in their roles, it's crucial to provide them with tools, knowledge, and resources they need to complete their daily tasks.

Every organization has departments, processes, and goals. They also usually have key team players who help them run like a well-oiled machine. Their go-to individuals who know when something was done, by whom, and what to do next. But none of these things happen by luck or happenstance. Behind the...