Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

TL;DR:

Employee coaching is a powerful tool to boost engagement and reduce turnover. It fosters employee confidence, skill development, and workplace satisfaction. Coaching sessions help employees feel heard, appreciated, and aligned—directly impacting retention.

1. Voluntary turnover costs U.S. businesses $1 trillion annually.
2. Coaching indirectly boosts engagement through improved confidence and communication.
3. Effective coaching strategies include:
   1. Gathering employee feedback
   2. Recognizing achievements
   3. Providing a safe space to practice skills
   4. Tying job tasks to meaningful outcomes
4. The right coaching tools help streamline communication, performance tracking, and learning.

Keeping talented call center staff is incredibly difficult at the best of times. Employees often balk at the high stress levels and long hours — which can be exhausting for both workers and managers.