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Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.

The C2Perform Blog

Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.  

These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.

Let's look at the impact on your business and what you can do about it.

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The C2Perform Blog

What Is Discretionary Effort? (+ How to Encourage It)

Discretionary effort is the often untapped potential within your team, the extra mile they can choose to walk – or not – that often means the difference between good and great in the customer’s...

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The Benefits of Building an Employee Recognition Program

Employee engagement is a critical driver of productivity and success—which may be why 71% of executives say that employee engagement is critical to their company’s success (Source: Haiilo). Employee...

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5 Simple Employee Engagement and Motivation Techniques

Finding ways to maintain or increase employee engagement and motivation is an important part of any leader’s duties. However, it’s often easier said than done. Leaders may find themselves lacking the...

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Four Employee Engagement Strategies That Work

If there’s one thing we hear about from all our clients, it’s the ongoing challenge in finding, getting and keeping the best possible workforce. This is especially true now: People are changing jobs...

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