Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.

These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.

Let's look at the impact on your business and what you can do about it.

The C2Perform Blog

What Is Discretionary Effort? (+ How to Encourage It)

Taking a proactive approach to solving customer issues
Eagerly engaging in learning programs and sharpening their skills
Identifying ways to improve efficiency, often through process changes
Mentoring new colleagues without being asked to improve performance across the team
Working overtime when necessary
Providing positive feedback and suggestions to help improve the work environment

The Benefits of Building an Employee Recognition Program

Employee engagement is a critical driver of productivity and success—which may be why 71% of executives say that employee engagement is critical to their company’s success (Source: Haiilo). Employee...

5 Simple Employee Engagement and Motivation Techniques

Finding ways to maintain or increase employee engagement and motivation is an important part of any leader’s duties. However, it’s often easier said than done. Leaders may find themselves lacking the...

Four Employee Engagement Strategies That Work

If there’s one thing we hear about from all our clients, it’s the ongoing challenge in finding, getting and keeping the best possible workforce. This is especially true now: People are changing jobs...

The C²Perform Blog