English
Español
How Learning Management Improves Employee Development
One of your primary business goals is to ensure employee performance and deliver an outstanding customer experience. That means ensuring all members of your team understand, and can perform...
If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.
These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.
Let's look at the impact on your business and what you can do about it.
One of your primary business goals is to ensure employee performance and deliver an outstanding customer experience. That means ensuring all members of your team understand, and can perform...
It seems like everywhere you look (or listen) these days, the term Customer Experience is front and center. No surprise, really, given the increased emphasis companies are placing on how they treat...
Employee engagement is practically an evergreen topic for organizations of all sizes and industries. The Society for Human Resource Management (SHRM) noted that “Executives from around the world say...
If there’s one thing we hear about from all our clients, it’s the ongoing challenge in finding, getting and keeping the best possible workforce. This is especially true now: People are changing jobs...
