<img src="https://secure.sharpinspiration-instinct.com/793146.png" style="display:none;">

Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.

The C2Perform Blog

Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.  

These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.

Let's look at the impact on your business and what you can do about it.

Read More

The C2Perform Blog

What to Look for in an Employee Coaching Platform

Employee coaching is a critical part of helping your team members develop and realize full potential. Having the right coaching tools can make managing employee performance and development much...

Read More
Why Do Employee Certifications Lag Behind Goals (+What You Can Do)

Getting employees to keep up with their certifications and training can be important for a number of reasons. For some, the goal is to ensure that employees have the right skills to provide top-class...

Read More
Using Employee Coaching to Improve Workforce Retention Rates

Voluntary employee turnover can have a major impact on any kind of business. While the specific cost of replacing an individual employee will vary based on industry and employee role, the price tag...

Read More
The Top Causes of Voluntary Turnover (+ Tips to Delight & Retain Your A Players)

Keeping talented call center staff is incredibly difficult at the best of times. Employees often balk at the high stress levels and long hours — which can be exhausting for both workers and managers.

Read More
A Simple Call Center Employee Onboarding Playbook

For any call center, employee recruitment is a major concern. With average call center turnover falling between 30% and 45% (Source: QATC), call center leadership is constantly pressured to add new...

Read More
The Stages of Employee Disengagement

Employee engagement is a critical issue for any organization regardless of size or industry. When you have high levels of employee engagement, your team is more likely to go the extra mile to meet...

Read More
6 Tips for Improving Employee Coaching Sessions

Employee coaching is crucial to maintaining a productive workforce but often falls to the wayside when day-to-day tasks get in the way. When coaching your employees, it’s important to create a...

Read More
4 Warning Signs of Imminent Call Center Employee Turnover

Call centers are notorious for high turnover rates, which can be costly to businesses. Especially in the wake of the great resignation, it’s more important than ever to make sure your employees feel...

Read More
Why Do Contact Center Employees Hate Performance Improvement Plans?

An effective contact center relies on the hard work and dedication of its team members. In order to help call center employees succeed in their roles, it's crucial to provide them with tools,...

Read More

Subscribe to the C2Perform Index

Join contact center and customer support professionals around the world who can’t wait to see the C2PI every quarter.

C2PI-Q3-2024 partial