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Quality Assurance (QA) and Training are focal points for any organization due to their impact on the customer experience. Contact centers and customer support operations are no exception.
Having a strong QA process leads to more consistent results from your team and customers.Training is important to ensure every employee has the tools to do their job and meet those QA goals.
The connection between QA and training should be obvious, but oftentimes it's not. Linking training and QA is critical to ensure consistency in your operation. Enter our friends at QATC.
What Is QATC?
QATC (Quality Assurance & Training Connection) helps quality and training professionals share information. Additionally, QATC provides many educational opportunities for this important group.
And, they're good at it.
To QATC, there is no separation of QA and training. They're linked - as they should be - and provide the ultimate feedback loop. Training equips teams to do their jobs, QA makes sure performance meets expectations. The best companies use a feedback loop between the two to improve both areas.
Sounds easier than it is.
C2Perform's approach to these vital areas mirrors QATC's goals. Our platform connects the dots between QA and Training - helping you improve results while engaging your team.
About the QATC Conference
Training and Quality professionals gather at QATC's Annual Conference to network and learn. What we appreciate about this event is its focus on contact centers. Attendees get content and attention specific to their challenges and opportunities.
We're pleased to support QATC's mission by being a sponsor of this year's conference in Nashville, September 19-21. There will be great content, solution providers and networking, so it's well worth the time.
It's not too late to register. Click here to learn more and sign up. (You'll be glad you did.)
If you make it to Nashville, please drop by and say hi!
(If you can't make it, you may want to consider membership in QATC. Membership gives you access to a great peer group, curated events and valuable content throughout the year. Join here.)
