The Essential Everything Else

C2Perform is the powerful, one-stop solution you can use to turn contact center and back office operations complexity into consistency. Our platform streamlines and connects your essential operations—coaching, knowledge management, quality, learning management, communications, and more — into one practical, cost-effective suite. We're about enhancing your team's experience, improving performance, cutting turnover and elevating customer satisfaction. Let's simplify success together.

EX and CX Success Doesn’t Happen Without Operational Champions

Rock solid operations are the key to delivering on your company's employee experience and CX promises, and that's where we shine. C2Perform provides a full suite of tools to boost performance and engage your team, helping you strengthen your contact center and customer support operations. With our tailored solutions, turbocharge your team's efficiency, crush those operational goals, and bring your EX and CX vision to life. No fluff, just real results. Let's make excellence your routine.

A provider of streaming and broadband services consolidated multiple knowledge management systems into C2Perform, ensuring content reaches the right employees.

Entertainment Company

An industrial staffing company struggled with manual quality processes. They've transformed chaos into consistency with C2Perform.

Staffing & Recruitment

An international BPO provider deployed our connected coaching and cut prep time by 35%, shifting focus back to what matters most - actually coaching

Global BPO

Real Tools for Real Progress:
Simplify the Daily Grind

We know the daily demands of contact center and customer support operations can be overwhelming. Built by hands-on practitioners for practitioners like you, our platform simplifies the complex. We get it—because we've been there. That’s why we offer practical, integrated tools designed to streamline your day-to-day, clear out the clutter, and enhance team collaboration. Say goodbye to multiple systems and complexities and say hello to focused, efficient processes. We're here to make your work easier, every step of the way.

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Connected features that fuel breakthroughs await you. Dive in and find out how.

Beyond CCaaS, CRM, and WFM

C2Perform fills the gaps left by traditional software to help you improve performance and build stronger teams.

Here's the thing – tech alone isn't going to cut it. You're looking for something that gets right to the heart of your challenges, something practical to address the day-to-day challenges of running a contact center or customer support operation. We get it. Deloitte says that a whopping 85% of businesses see the real value of AI in boosting what they're already doing. Yet, somehow, the shiny allure of "the next big thing" often overshadows the nuts and bolts that are needed to keep operations running smoothly. That's why people in 30+ countries use C2Perform. We've got a suite of tools that's all about enhancing your performance and building stronger teams - all at a realistic price. You get solid, straightforward solutions built by practitioners and tailored for your workplace, ensuring you're not just keeping pace but setting the pace for what's next.

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Goodbye Spreadsheets, Hello Productivity

Ditch spreadsheet and shared drive stress. C2Perform helps your team work smarter, reducing errors and boosting morale with tools that simply make sense.

Eliminating spreadsheets and shared drives isn’t just about tidying up—it’s about saying "no more" to data silos that trip up your operations and sluggish manual processes. In the trenches of contact centers and back offices, these old methods are the culprits behind poor collaboration, slow responses and a real headache for tracking changes. Plus, they're a security and compliance minefield without clear oversight. That's where C2Perform shines. We make your processes more efficient, enhance team morale, and keep things secure—a practical solution that makes your life easier, without the fluff.

Visibility Across the Board: Why C2Perform Is a Game Changer

We cut through the clutter, boosting both performance and job satisfaction by making processes clearer and less stressful.

At C2Perform, we know that enhancing team dynamics and performance isn't just about one shiny tool; it's about how all the pieces fit together. With integrated features like quality monitoring, personalized coaching, continuous learning, knowledge management, and meaningful recognition and rewards, we create a comprehensive environment that not only lifts performance but also strengthens team bonds and morale. This holistic approach helps to reduce attrition by ensuring everyone feels valued and aligned. It's not just about improving work; it's about enhancing the workplace for everyone involved. That's the real game changer.

The Benefits of Building an Employee Recognition Program

Employee coaching is a critical part of helping your team members develop and realize full potential. Having the right coaching tools can make managing employee performance and development much easier. But, have you ever wondered what to look for in an employee coaching platform?

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Contact Center and Customer Support Trends

The C2Perform Index! Valuable Industry Inisghts and Trends

Welcome to this edition of the C2Perform Index, our quarterly review of contact center and customer support industry trends, where we share insights from our analysis of more than 20 million data points. Culled from our work with companies in 30+ countries, we hope these findings will give you a high-level view of key trends and context for dealing with challenges in your organization.

Subscribe to C2PI

Use Coaching to Improve Employee Retention

Using Employee Coaching to Improve Workforce Retention Rates

Voluntary employee turnover can have a major impact on any kind of business. While the specific cost of replacing an individual employee will vary based on industry and employee role, the price tag of employee turnover can easily exceed thousands of dollars. Estimates from Gallup put the annual cost of voluntary turnover in U.S. businesses at $1 trillion per year.

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The Essential Everything Else

Get Gartner® Research About Coaching Technology

EX and CX Success Doesn’t Happen Without Operational Champions

Real Tools for Real Progress:
Simplify the Daily Grind